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Welcome to Pelucida!

We are a wholesale supplier only. In order to place orders, you will first need to create an account with us. To do this, please complete the online application after reading and acknowledging these terms and conditions.

Credit Terms

Strict 30 days net for qualified accounts only. New accounts, accounts consistently past due, or those not eligible for an open account, will be set up as prepay customers. COD orders are not accepted. We accept VISA, Mastercard, American Express, and Discover.

Minimums

There are no minimum quantities for any item. However, orders totaling less than $100 (before taxes and shipping) will incur a $25.00 (V) order handling fee.

Blank Merchandise Purchases

For blank merchandise, contact customer service for pricing. There is a 15% restocking charge on all returned plain merchandise. Returns are not accepted without prior authorization.

Cancelling Orders

Cancellations must be submitted in writing via fax or email. No cancellations on items already produced. If an order is cancelled before any proof/artwork has been started, there will be no charge.

Production Time

Please allow approximately 7-10 business days after art proof approval to produce a typical order. Unusually large or complex orders may require additional working time and will be estimated on an individual basis. Ship dates cannot be guaranteed for orders that are held up due to credit issues, lack of artwork, art approval, etc.

Returns, Replacements & Claims

No returns will be accepted without prior written approval. Inspect all contents of your shipment immediately. All requests for returns or replacements must be filed within 7 days. If damage has occurred, please provide photos of the damaged product, and any damaged inner or outer packaging.

All claims for breakage must be made with the freight carrier. Receiver must save outer carton(s) as well as inner contents and notify carrier immediately for prompt inspection. Title to goods passes to the purchaser at F.O.B. point and all recourse for damaged goods rests with the carrier and not Pelucida.

Pelucida can only guarantee safe delivery to the original shipping address. We are not liable for damage to any items that are reshipped by the recipient.

Approved returns must be sent back to us, unused, and in original packaging within 7 business days from the point of replacement approval. Shipping costs are non-refundable.

Other Information:

Consumer Products Safety Information Act: The Consumer Products Safety Information Act (CPSIA) sets rules and guidelines for all children’s products. Pelucida sells no products intended for use by children and therefore is not subject to CPSIA regulations. For more information on CPSIA guidelines, go to: www.cpsc.gov.

Proposition 65:

Lead Crystal: Proposition 65 requires us to warn California residents that consuming food or beverages that have been kept or served in lead-crystal products, or handling products made of lead-crystal will expose you to lead or lead components, a chemical known to the State of California to cause cancer and birth defects or other reproductive harm. Items containing lead-crystal are labeled with the Prop 65 warning on the product page.